Flexible Telephone Coverage

If you are currently taking the chance of missing critical calls by depending on hit-or-miss telephone coverage, we have good news for you: Virtual Reception offers a flexible month-to-month telephone coverage plan that's customised to suit the needs of your business. Our premium Virtual Receptionist service ranges from full 24-hour coverage to as little as one-call-a-day or one-hour-a-day service to relieve your in-house receptionist during lunch hour. Whether you need regular, year-round telephone coverage or simply require a bit of extra help during especially busy periods when call volume is high, Virtual Reception is available to meet all your telephone answering needs. Protect the business that earns your profits. Call our office today to set up your Virtual Receptionist service which takes just 30 seconds by way of the FREE trial setup process.

Our Virtual Reception Team

The Virtual Reception team consists of experienced professionals who are committed to providing friendly and efficient handling of all your crucial business telephone calls. Our team is fully prepared to follow your instructions, handling your calls in the precise manner you prescribe. Whenever you need a friendly voice at your end of the line, coupled with professional handling of every call, think Virtual Reception. Our team of business-focussed receptionists look forward to providing the solution to your daily telephone communication needs. Through their professional expertise, they will remove the burden of phone call monitoring from the shoulders of you and your staff.

How Our Virtual Receptionist Service Works

When you opt to try our no-obligation 7-Day FREE Trial, you'll bring a new level of customer service excellence to your business. Once your free trial period expires, you may elect to upgrade to a paid subscription but are under no obligation to do so. If you should decide to upgrade, you may either do so yourself online or provide your credit card information to our representatives by telephone. When you upgrade, you will retain the original phone number/s assigned to you during your trial period.

At Virtual Reception, there are no long term contracts, set-up fees, security deposits or cancellation fees, and you are free to change plans at any time, in response to variations in call volume from month to month. As you can see, our Virtual Receptionist service is truly a flexible business solution for your company!

We keep you informed about all calls and charges in real time so you are always aware of precisely how much you are spending and will never receive an end-of-the-month surprise.

Check out our infographic for more information on how our phone answering services work.

How We Handle Your Calls

Our receptionists are available to answer your calls 24/7. Every call is promptly picked up by one of our skilled staff, who answers the call in your company's name with a custom greeting determined by you. We are proud to report that our receptionists answer 93% of customer calls in less than 10 seconds. These specialists then offer friendly, helpful, and efficient handling of every call. When you sign up for our service, we know you'll notice the difference!


Your callers will be able to reach you anywhere when our receptionists use your choice of the following call-handling options:

Call Transfer to You

When you choose to be "available for call transfer," as opposed to selecting "do not disturb", our receptionists will use your "Find Me" numbers (home office, mobile, office extension, hotel room, etc.) to locate you and introduce the call. Based on your preference/availability, our receptionist will either transfer the call to you or take a message. Your "Find Me" numbers may be updated online by you at any time.

Message Handling

If you are unavailable, don't wish to take a call or on a status of "Do Not Disturb", your friendly receptionist takes a message and you receive it immediately via email and/or SMS, based on each staff member or department's preference.

Call Transfer to a Colleague

Calls may be transferred to a colleague or department (i.e. Sales, Accounts, Support), using a phone number directory, as you instruct.

Information Provided to Caller

Our receptionists can also provide callers with the information you place on file about your business (i.e. what your business does, company website, postal or street address, directions to your location, fax number and, if you are away, when you expect to return).

FREE 7 Day Trial
(with NO Obligation and NO Credit Card required)

Try it now!

In 30 seconds from now we can be answering and handling your calls!

So no matter where you're located in Australia or overseas, our Virtual Receptionists are waiting to provide the services that ensure that all your calls get answered promptly and professionally every time.

Sign Up for our 7-Day FREE Trial today and test our Virtual Receptionist service for yourself!

The biggest complaint we get from customers is: "I had no idea this service existed, our callers think 'our receptionist' is sitting in our office. I wish we had discovered your Virtual Receptionist service years ago".

NO Minimum Term and NO Long Term Contracts

It's just Month to Month, so easy!

Sign Up Now!

Virtual Reception

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