Grow Your Business With The Help Of Our Virtual Reception Services
Our Expert Virtual Receptionists Maximise Productivity And Provide Business Owners Peace Of Mind By Answering Customer Calls In A Timely And Professional Manner.
Our Virtual Receptionist Services are trusted by these companies
Simplify Your Business with Virtual Reception
Maintaining a professional image while juggling phone calls can overwhelm businesses. Companies struggle to keep up, resulting in missed opportunities. Real people answering your calls can make a difference in the quality of service perceived by clients.
Yet, hiring additional phone operators isn't always feasible. The challenges of ensuring consistent, personalised service can agitate an already intricate business landscape.
Our virtual receptionist team presents the ideal solution. Offering a wide range of services, we ensure your clients always get personalised service, elevating your professional image.
Here is what sets our Virtual Receptionist Service Apart From The Rest...
Navigating the intricacies of the answering process and ensuring stellar customer care, our solutions cater to businesses keen on optimising their business calls.
Australian Based Virtual Receptionists
24/7 Phone Answering Services
No Lock-In Contracts
Instant Notifications
Free Mobile App & Web Portal
1300/1800 Numbers
Custom Greetings
Diary Management
7-Day Free Trial
Professional Representation
Our Australian-based receptionists have a deep understanding of local culture, ensuring that the right people are answering your calls
Our 24/7 phone answering service ensures that your business remains accessible around the clock, offering prompt assistance to customers day and night.
Every time an appointment is set, a call is answered, or a message is taken, you'll receive an instant notification, ensuring you're always in the loop.
Personalise your virtual receptionist service with custom greetings with your company name and a warm welcome, showing professional interactions reflecting your brand.
Streamline your scheduling with our diary management service. We manage your diary efficiently, ensuring your time is maximised, and double bookings are a thing of the past.
Our 24/7 phone answering service ensures that your business remains accessible around the clock, offering prompt assistance to customers day and night.
Every time an appointment is set, a call is answered, or a message is taken, you'll receive an instant notification, ensuring you're always in the loop.
Personalise your virtual receptionist service with custom greetings with your company name and a warm welcome, showing professional interactions reflecting your brand.
Streamline your scheduling with our diary management service. We manage your diary efficiently, ensuring your time is maximised, and double bookings are a thing of the past.
Navigating the intricacies of the answering process and ensuring stellar customer care, our solutions cater to businesses keen on optimising their business calls.
I recommend your services to anyone requiring a Virtual Office solution
By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.
Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently.
Your live answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person. Not only is this incredibly cost-effective, but it is also very personalised, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a Virtual Office solution.
Vince Monardo
Director – Haddonstone Australia
My clients are always impressed with the service
The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call.
Your service has allowed me to take back control of my incoming calls. I lost up to two hours a day with phone call interruptions.
Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware and call transfers occur. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Elevate your business communications with a dedicated phone solution tailored to your needs. Dive into how our virtual reception service ensures seamless business phone interactions.
Get Started
We onboard you and understand how you would like our receptionist to answer your calls.
Client Calls
You forward your calls to us; we then answer calls on your behalf.
We Answer
Our team answers your calls with your chosen greeting.
A virtual receptionist is a professional who manages calls, sets appointments, takes messages, and performs other reception-related tasks for businesses remotely. They offer the benefits of an in-house receptionist without the overheads and logistics of housing them on-site.
How does a virtual receptionist differ from a phone answering service?
While both services manage incoming calls, a virtual receptionist provides a broader range of administrative tasks such as appointment setting, diary management, and customer support. In contrast, a phone answering service primarily focuses on taking calls and messages on the business's behalf.
Are Virtual Reception's receptionists based in Australia?
Yes, all our virtual receptionists are Australian-based, ensuring each interaction has a local touch and understanding of Australian business etiquette.
How can a virtual receptionist benefit my business?
A virtual receptionist ensures you never miss a call, provides a professional front to your clients, schedules appointments, manages your diary, and handles inquiries. This lets you focus on core business activities, enhancing productivity and customer service.
Is it expensive to hire a virtual receptionist from Virtual Reception?
No, hiring a virtual receptionist from Virtual Reception is cost-effective. We offer various affordable plans without lock-in contracts, giving businesses flexibility and significant cost savings compared to hiring an in-house receptionist.
How quickly can I set up virtual receptionist services?
Setting up virtual receptionist services with Virtual Reception is swift and seamless. After a short onboarding process, which includes understanding your business requirements, we can have your service active in no time.
Will the virtual receptionist know about my industry specifics?
Absolutely! We cater to various industries, from Medical to Real Estate. Our virtual receptionists undergo industry-specific training to handle inquiries and calls adeptly.
Can I get a trial of the virtual receptionist service?
Yes, Virtual Reception offers a 7-day free trial for our virtual receptionist services, allowing you to experience the benefits firsthand.
How does the message-taking aspect work with a virtual receptionist?
Our virtual receptionist takes detailed notes when a call comes in, ensuring accuracy and clarity. These messages are then relayed to you via your preferred communication method: email or SMS.
Do virtual receptionists handle telemarketing or cold calls?
At Virtual Reception, our focus is on managing incoming calls, setting appointments, and conducting customer inquiries. We don't perform outbound telemarketing or cold-calling tasks. However, we are well-equipped to handle and redirect any calls your business might receive.