Live Answering Service

These Businesses Trust Our Live Answering Service

24-Hour Call Answering Service is Trusted by these companies - Message Taking

Revolutionise Business Communication with Our Live Answering Services

Every missed call outside regular business hours signifies a potential client lost, and employing a full-time receptionist drains resources.

The restriction to only operating during standard hours aggravates the communication gap, leaving business owners grappling with lost opportunities and dwindling customer satisfaction.

Virtual Reception offers a professional answering service staffed by Australian receptionists available round the clock. Tailored to your business needs, we ensure every call is addressed, and every opportunity is seized.

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franchise virtual receptionist - Temporary Answering Service

Our Live Answering Services Can Help You To...

Maximise your business's potential and never miss a call again; discover how our live answering services can help you improve your level of service

Enhance Professionalism

Present your brand in the light of utmost professionalism and meticulous attention to detail.

Boost Efficiency

Eliminate the hassle of missed calls with our basic answering service

Boost Accessibility

Allow your customers to connect conveniently

Pricing

See Below For The Complete Range Of Our Live Answering Services

Message Express
Virtual Receptionist
My Assistant/My Diary

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Message Express
Virtual Receptionist
My Assistant/My Diary

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress

$25/ month

Includes:

Pay as you go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 25

$65/ month

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

MessageExpress 50

$110/ month

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Standard

$33/ month

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75/ month

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185/ month

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant /
MyDiary

$49/ month

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 /
MyDiary 20

$95/ month

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 /
MyDiary 50

$165/ month

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

What Our Clients Say...

Maximise your business's potential and never miss a call again; discover how our live answering services can help you. See what our clients say.

We find it a very effective way

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis.

Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made to reflect new activities.

Keep up the good work!

Your team understands that FIRST IMPRESSION is vital to our business. Our customers are personally greeted with utmost professionalism. If our staff cannot take calls, the receptionist sends an instant email notification so we never miss a call. It’s an efficient, cost-effective and hassle-free service. Keep up the good work!

Further Testimonials

Never Miss A Call Again With Our Live Answering Service! - Let Virtual Reception manage your calls so that you can manage your business.

Claim your 7 Day Free Trial

Get In Touch

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Why Our Live Answering Services Is The Best Choice For Your Business

Amidst the myriad of options, discover why our live answering services stand unparalleled in driving success for your business.

Leveraging local expertise

Experience the personal touch of our Australian receptionists, who ensure your phone calls are answered professionally.

Contact Us To Learn More

Stay available beyond regular business hours

Regardless of business hours or time of day, our receptionists ensure your business will never miss a customer call.

Contact Us To Learn More

We adapt to your needs.

Enjoy our service plans' flexibility with the blend of impeccable customer experiences and state-of-the-art virtual offices.

Contact Us To Learn More

Stay updated with every call.

Our efficient message service keeps you in the loop whether you're away from your desk or mobile phone.

Contact Us To Learn More

Easy Access

Manage your calls with our mobile phone app, the perfect solution for those seeking convenience and efficiency.

Contact Us To Learn More

Enhance your professional image.

Offering a wide range of business phone options, we cater to a range of businesses, big or small.

Contact Us To Learn More

Craft an impression from the first hello

Our exceptional services allow for personalised greetings, ensuring every customer call begins on a high note.

Contact Us To Learn More

Seamlessly manage your schedule

Our customer service team excels in appointment scheduling, ensuring your bookings are organised.

Contact Us To Learn More

Experience the difference firsthand

Dive into our diverse services without commitment and witness how we transform your communication strategy.

Contact Us To Learn More

FAQs

Leveraging local expertise

Experience the personal touch of our Australian receptionists, who ensure your phone calls are answered professionally.

Contact Us To Learn More

Stay available beyond regular business hours

Regardless of business hours or time of day, our receptionists ensure your business will never miss a customer call.

Contact Us To Learn More

We adapt to your needs.

Enjoy our service plans' flexibility with the blend of impeccable customer experiences and state-of-the-art virtual offices.

Contact Us To Learn More

Stay updated with every call.

Our efficient message service keeps you in the loop whether you're away from your desk or mobile phone.

Contact Us To Learn More

Easy Access

Manage your calls with our mobile phone app, the perfect solution for those seeking convenience and efficiency.

Contact Us To Learn More

Enhance your professional image.

Offering a wide range of business phone options, we cater to a range of businesses, big or small.

Contact Us To Learn More

Craft an impression from the first hello

Our exceptional services allow for personalised greetings, ensuring every customer call begins on a high note.

Contact Us To Learn More

Seamlessly manage your schedule

Our customer service team excels in appointment scheduling, ensuring your bookings are organised.

Contact Us To Learn More

Experience the difference firsthand

Dive into our diverse services without commitment and witness how we transform your communication strategy.

Contact Us To Learn More

Frequently asked questions

What is a Live Answering Service?

A live answering service provides businesses with a human connection to manage incoming calls, ensuring business continuity and a seamless customer journey. Our Australian telephone answering service focuses on delivering a personalised service, enhancing the experience for your potential customers.

How does an answering service enhance business continuity?

By managing overflow calls during busy periods or outside regular business hours, our service ensures no call goes unanswered, promoting peace of mind and uninterrupted business operations.

Are there cost benefits to using your answering service?

Absolutely. Our answering service cost is structured to offer a cost-effective alternative to hiring full-time administrative services. By only paying for the service you need, businesses can experience significant cost savings.

What makes your service distinct from other virtual receptionist solutions?

Beyond just answering calls, we offer exceptional customer experience with custom scripting, diary management, and availability settings tailored to your business. We focus on creating a personalised connection that resonates with your business customers.

How do you handle frustrated callers?

Our trained professionals employ a mix of empathy, patience, and effective communication to ensure a positive human connection, turning potentially negative experiences into opportunities for resolution and relationship-building.

Can I adjust the availability settings?

Yes, with our virtual receptionist solutions, you can modify availability settings to accommodate business hours, special events, or other specific needs to ensure a consistent customer experience.

What's the average speed for answering calls?

We pride ourselves on our prompt response times, ensuring that your potential customers always feel valued and attended to without unnecessary wait times.

Do you offer additional services beyond answering calls?

Absolutely. Apart from basic phone answering services and managing calls, we provide diary management, contact details updates, and basic faq answering, to support the comprehensive needs of your business.

How does custom scripting work in the answering process?

Custom scripting allows our service to align with your brand voice and specific guidelines. It ensures that every interaction is tailored to represent your business values and deliver a consistent and exceptional customer experience.

Can your service integrate with my current business operations?

Certainly! Our telephone answering solutions are designed to integrate seamlessly with your existing business operations, ensuring a cohesive and streamlined customer journey from start to finish.

Claim your 7 Day Free Trial

Get In Touch

Industries

Live Answering Services For Every Kind Of Business...

We provide tailored live answering services that cater to various industries across Australia. We ensure your business operates smoothly, enhancing customer loyalty and bolstering the reputation of Australian businesses.